Terms and Conditions Booking Terms and Conditions On days when there are no evening performances the Box Office phone line (0191 230 5151) is open 10am – 6pm Monday-Friday and 10am-4pm on Saturday. In person, our Box Office is open from 9.30am-6pm Monday-Friday and 9.30am-4pm Saturday. The phone line, and the theatre, is closed on Sundays, unless there is a performance on. On performance days we will remain open until 15 minutes after the performance has started. Prior to the performance starting, priority will be given to customers in person rather than on the phone. All tickets bought online must be picked up from the Box Office at least 20 minutes prior to the start of the performance. Please bring along the order number and proof of identity and/or concession entitlement. If your tickets were bought as a gift then please contact us at [email protected] from the email account associated with the purchase, and we will arrange for their collection by a third party. Published ticket prices include a £1 contribution which is invested back into the organisation, helping to maintain Northern Stage and the variety of community services that are enjoyed all year round. Payment Methods We accept cash (in person only), SOLT Theatre Tokens (not available online), cheques (group bookers only), BACS (group bookers only) and all major credit/debit cards, with the exclusion of American Express. Reservations Reservations are only available to group bookers, subject to availability and at Northern Stage’s discretion. Reservation terms and conditions will be sent to the group organiser with the reservation confirmation. Group bookings To be eligible for Northern Stages’ group benefits, there must be 10 people or more in your party. Groups tickets, prices and discounts are subject to limited availability and can be changed and/or withdrawn at any time, without notice. Only one discount per ticket applies. Please call the Box Office on 0191 230 5151 or email [email protected] so we can find the best rate for you. Concessions Discounted tickets are available to those 21 years old or younger and to full-time students with a valid NUS card. We try to make our theatre accessible to everyone. If you have any particular requirements please inform our Sales Team when booking tickets. Proof of status for ALL concession seats purchased must be produced when collecting tickets from the Box Office. Max card Max Card holders are entitled to one £5.00 ticket per card for under 21s and accompanying adults 2 for 1 tickets. The offer can be used on all price bands. Max Card must be presented at box office on collection of tickets. All concessions are subject to availability. Refunds and Exchanges All tickets are non-refundable. In the case of Northern Stage cancelling a performance, for reasons beyond our control, you may exchange for another date (where availability permits) or cancel your booking and receive a full refund of the cost of any prepaid tickets. Northern Stage is not liable for travel expenses or any other out of pocket expenses, in respect of cancelled performances. We regret money cannot be refunded if you cancel or amend your tickets for a performance. At the management's discretion, Northern Stage tickets may be exchanged up to 24hrs before a performance, subject to availability. Tickets can only be exchanged for an alternative performance of the same production and any difference in value must be paid for. Membership Membership lasts for 12 months. You will be prompted to renew before your membership expires, unless you have signed up for Direct Debit, in which case your membership will automatically renew and your account debited. Cost of membership may be subject to increase. Where a membership has been purchased by Direct Debit, the member will be informed of the price increase in advance of payment collection. Direct Debit memberships can only be sold online. They are not via the phone or at the box office counter. Any tickets discounted as part of the membership scheme are limited for joint membership to two discounted tickets per event and for individual membership to one discounted ticket per event. An event covers all performances of the same show. i.e. you can not use your membership discount on two visits to the same show on different dates. Discounts are solely for the use of the Member, plus one guest if a joint member, unless otherwise stated. Any further tickets will be charged at the standard price. Membership does not guarantee access to tickets in the case that available tickets are sold out. Tickets discounted as part of the scheme are limited in number and subject to availability. Members will be sent an invitation to attend our exclusive Season Launch events. Places are limited and allocated on a first-come, first-served basis. Not all performances at Northern Stage are eligible for a membership discount or priority booking – check online at northernstage.co.uk or call the Box Office on 0191 230 5151 to find out more. A valid membership card must be presented when collecting tickets. The Box Office can print temporary proof of membership if the card is lost or stolen, or if the membership card has not yet arrived. You must inform Northern Stage if your membership card is lost or stolen. Northern Stage reserves the right to amend or withdraw any benefits or discounted tickets at any time. Memberships are not refundable under any circumstances. We do not offer pro-rota refunds. Standard terms and conditions of sale apply to all event ticket bookings. Discount at McKenna’s applies to all alcoholic and soft drinks, this excludes hot drinks. Discount does not apply to programmes, ice creams or any other retail items provided by Northern Stage. Members must show their membership card at the bar before placing their order in order to claim a discount. You agree to advise us immediately of any change to the Member’s details provided. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 3 to 4 working days for the bank to action this. Northern Stage has the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken. Northern Stage reserves the right to refuse any application for a membership. Babes in Arms In the interest of other audience members, babes in arms (under 1 year old) are generally not admitted. Exceptions may be made during Christmas performances, family-focussed shows and children's shows. However, to comply with licensing regulations, a ticket must be bought for ALL children, however young. In certain instances, where the performance is made specifically for children of that age, there will be no separate babes in arms tickets, only regular children's tickets. Promo Codes If you have a promo code, you will be asked to enter it at the final checkout stage of your purchase. Promo codes are for a limited period and will expire at 12 midnight on the day stated on the offer. Some events are excluded from promo codes, please check individual show web pages for details. Promo codes apply to full price tickets only and exclude concessions and other sales promotions. Please check your booking carefully after entering an offer code; the ticket booking system will override any concession and other sales promotion tickets in your basket. Tickets can will only be discounted once e.g. if a membership discount has been applied you won’t be able to then apply a promo code Please contact our box office if you need any further help with promo codes. Latecomers Latecomers will be admitted at the discretion of the Manager. Please note, some performances have a strict no latecomers policy and we are unable to refund ticket purchases if you miss the performance start time. As the theatre is situated in a thriving area of the city we advise you to consider possible traffic delays or parking difficulties when planning your journey. Data Protection Northern Stage conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone, gives us consent to the collection and safe storage and processing of this information and for processing your order. Both Northern Stage and the visiting company responsible for the performance booked are recognised as the first party. Should you opt to receive information from us, the first party may also use your details to inform you of news or events at Northern Stage or in relation to the visiting company. You may choose to receive this information by post, email, or both. We may also use this data to track marketing and booking trends. If the first party is not Northern Stage, then they shall only have permission to make a single contact by post, at which point they must remove your details from their system, unless you specifically ask for your details to be retained. We may also, with your consent, pass on your personal details to third parties or similar arts organisation for the purposes of mailing you products that may be of interest to you. We never pass on your email address to anyone outside Northern Stage. Prices Pricing may be subject to change – tickets will be sold at the current Box Office rate at the time of booking. To ensure the best experience for our audiences and actors some seats are not offered for sale until seats towards the front of the theatre are sold. If you have any specific access requirements, please do contact the Box Office. We do not charge booking fees. There is a charge to have tickets posted but they can be collected from box office for free. Carers are entitled to a free ticket. They can be booked through box office. Lost or Destroyed Tickets At the discretion of the Box Office, we will replace lost or destroyed tickets free of charge. Customer Service We welcome your feedback regarding all aspects of our theatre. You can call the Sales Team on 0191 230 5151, email us at [email protected], or write to Visitor Services, Northern Stage, Barras Bridge, Newcastle upon Tyne, NE1 7RH. Accuracy The information contained within the website and on printed media, is correct at time of going to publication. Northern Stage reserves the right to make alterations where necessary and is not liable for any subsequent omissions.