Booking Terms and Conditions

The Box Office phone line (0191 230 5151) is open 10am – 6pm Monday-Friday and 10am-4pm on Saturday. The phone line, and the theatre, is closed on Sundays.

In person, our Box Office is open from 10am-6pm Monday-Friday and 10am-4pm Saturday, on days when there are no evening performances. On performance days we will remain open until 15 minutes after the performance has started.

All tickets bought online must be picked up from the Box Office at least 20 minutes prior to the start of the performance. Please bring along the method of payment used in the transaction as proof of identity. If your tickets were bought as a gift then please contact us from the email account associated with the purchase, and we will arrange for their collection by a third party.

Payment Methods

We accept cash (in person only) cheque (with a valid cheque card) and all major credit/debit cards, with the exclusion of American Express.

Reservations

Tickets that have been reserved and are awaiting payment will be held for 3 working days, after this time they will be put back on general sale. We cannot take ticket reservations within 48 hours of a performance.

Concessions

Discounted tickets are available to children under 16 or in full-time education, full-time students with a valid NUS card, people registered disabled, persons aged 65 and over, or persons between 60-64 who are not working, and those in receipt of State Unemployment Benefit.  We try to make our theatre accessible to everyone. If you have any particular requirements please inform our Sales Team when booking tickets.

Proof of status for ALL concession seats purchased must be produced when collecting tickets from the Box Office.

Refunds and Exchanges

We regret ticket money cannot be refunded, except in the unlikely event of a performance being cancelled. Only the face value of the ticket will be refunded. However we can try and sell tickets on your behalf but they will only be offered for re-sale once a performance has sold out. Tickets can be exchanged for tickets for the same production up to 3 days prior to the date of performance, subject to availability. This service is free of charge, however tickets exchanged for those of a lower face value will not have any difference refunded.

Multibuy

5 Shows for £9 per ticket
4 Shows for £10 per ticket
3 Shows for £12 per ticket
2 Shows for £14 per ticket

The Mulitbuy Scheme applies to productions from Jan 2012, excluding certain events.  Productions included in the mulitbuy scheme are marked with this symbol Multibuy Symbol both in our brochure and online.

To use the Multibuy online, add the number of seats you want for one performance to your basket, navigate to the next show you’d like to buy for and choose your seats for that.  Do not change any tickets to concession price as this will render the Multibuy defunct. Your Multibuy discount will be applied at checkout.  If you are having trouble getting your Multibuy tickets online please check the following:

  • The shows you are booking for are included in the Multibuy deal (some shows are excluded*).  Shows included will have a red Multibuy symbol somewhere on the webpage or near the ticketing information in our brochure.
  • You are buying an equal number of tickets for each separate event.  Multibuy is calculated on your frequency of attendance, not your party size, so it only applies to tickets that are booked for different shows in the same multiples – so if you book five tickets for one event and four tickets for another event, you’ll receive a total of four multibuy deals, with the fifth ticket at the standard rate.
  • Do not apply concession prices to your tickets; Multibuy is always better value than a concession and may confuse the box office system when calculating your discount.
  • If your problem persists, please contact our box office on 0191 230 5151 who will be happy to help rectify it.

Tickets must be bought in one transaction and cannot be added retrospectively.  Multibuy purchasers will automatically be allocated best seats available unless otherwise requested.  Cannot be used in conjunction with any other offer or discount, including concessions and 3+ offers.  Tickets can only be exchanged for alternative performances of the same production, subject to availability. Please contact the Box Office on 0191 230 5151 if you are having trouble booking tickets online.

ADD IT

ADD IT applies to events surrounding a central production and allows you to add events to your show ticket at a discounted rate.  A full price ticket to the central production(s) must be bought to use ADD IT for surrounding events.  ADD IT discounts can be applied retrospectively on proof of purchase of a central production(s) ticket: you will need to bring your ticket to the Box Office or for the show ticket to be booked in your name. ADD IT is not available online. Please contact the Box Office on 0191 230 5151 to book ADD IT tickets.

3+ First Nights

Book 3 or more tickets to a first night performance in Stage 1 or 2 and get 50% discount on the total price. Excludes certain performances, £12.50 Stage 1 tickets and when there are two or less performances.  See individual shows for details, where eligible performances will be marked with the 3+ First Night logo.  If you have probelms trying to book online, please contact the box office on 0191 230 5151.

Family Tickets

Family tickets are available for all family shows in Stage 1, starting from £60 for two adults and two children. Your family ticket must be comprised of at least four seats, including a maximum of two adults.

Babes in Arms

In the interest of other audience members, babes in arms (under 1 year old) are generally not admitted. Exceptions may be made during Christmas performances, family-focussed shows and children's shows. However, to comply with licensing regulations, a ticket must be bought for ALL children, however young. In certain instances, where the performance is made specifically for children of that age, there will be no separate babes in arms tickets, only regular children's tickets.

Combined Tickets

If you are buying a combined ticket (a ticket for two events or more) your discount will be added at the checkout stage.  You will need to select your first event and choose your seats and then 'Continue Shopping' and add the second event. The discount will be applied across all tickets in your basket, but will total the correct amount (for example, if you buy two combined tickets and one stand-alone ticket, the system may apply a proportional discount to all five tickets.)

Offer Codes

If you have an offer code, you will be asked to enter it at the final checkout stage of your purchase.  Offer codes are for a limited period and will expire at 12 midnight on the day stated on the offer.  Some events are excluded from offer codes, please check individual show web pages for details. Offer codes can only be used online. 

Offer codes apply to full price tickets only and exclude concessions and other sales promotions. Please check your booking carefully after entering an offer code; the ticket booking system will override any concession and sales promotion tickets in your basket (for example, an offer code will override a 2 for 1 offer, and treat them as two full price tickets which could make your total booking more expensive). Please contact our box office if you need any further help with offer codes.

Latecomers

Latecomers will be admitted at the discretion of the Manager. Please note, some performances have a strict no latecomers policy and we are unable to refund ticket purchases if you miss the performance start time. As the theatre is situated in a thriving area of the city we advise you to consider possible traffic delays or parking difficulties when planning your journey.

Programme Sales

If programmes are available for a production they can be purchased either with your tickets at the Box Office or separately. You can order programmes in advance when booking tickets by phone or online and collect them from the Box Office on the day of the performance.

Data Protection

Northern Stage conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone, gives us consent to the collection and safe storage and processing of this information and for processing your order.

Both Northern Stage and the visiting company responsible for the performance booked are recognised as the first party. Should you opt to receive information from us, the first party may also use your details to inform you of news or events at Northern Stage or in relation to the visiting company. You may choose to receive this information by post, email, or both. We may also use this data to track marketing and booking trends.

If the first party is not Northern Stage, then they shall only have permission to make a single contact by post, at which point they must remove your details from their system, unless you specifically ask for your details to be retained.

We may also, with your consent, pass on your personal details to third parties or similar arts organisation for the purposes of mailing you products that may be of interest to you. We never pass on your email address to anyone outside Northern Stage.

Customer Service

We welcome your feedback regarding all aspects of our theatre. You can call the Sales Team on 0191 230 5151, email us at info@northernstage.co.uk, or write to Visitor Services, Northern Stage, Barras Bridge, Newcastle upon Tyne, NE1 7RH. 

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